Innovation and Technology

Innovation and Technology

City of Riverside's Open Data

The City of Riverside launched its government transparency web page,, in 2014 to foster digital openness, an initiative that strengthens our democracy and promotes efficiency and effectiveness in government. Government transparency improves accountability, fosters citizen engagement, and creates potential new opportunities for cooperation among agencies. Open data portals, a key feature of government transparency, allows citizens to easily access information from a web site and provide the raw data needed for outside developers to create innovative new solutions, offering the potential of “crowdsourcing” creativity to help address government challenges

Even prior to the launch of, the City of Riverside published an open data portal to enhance public participation and collaboration. The City will continue to expand this site to include the most frequently requested data sets. The City of Riverside welcomes suggestions for new data sets or improved government transparency.

Senate Bill 272, introduced in 2015, aims to move government to a more effective digital future. It asserts that with public sector committed to success in the digital age, the residents and businesses of California will stand to benefit from the greater collaboration and integration, improved accountability, and increased productivity that will result.

Senate Bill 272

Senate Bill 272, approved on October 11, 2015, adds a section to the California Public Records Act requiring local agencies to create a catalog of Enterprise Systems by July 1, 2016, along with annual updates.

Definition of Enterprise System

A software application or computer system that collects, stores, exchanges and analyzes information that the agency uses that is both of the following:

  • A multi-departmental system or a system that contains information collected about the public.
  • A system that serves as an original source of data within an agency.

Catalog Exclusions

  • Information Technology security systems, including firewalls and other cybersecurity systems.
  • Physical access control systems, employee identification management systems, video monitoring and other physical control systems.
  • Infrastructure and mechanical control systems, including those that control or manage street lights, electrical, natural gas or water or sewer functions.
  • Systems related to 911 dispatch and operation or emergency services.
  • Systems that would be restricted from disclosure by Government Code Section 6254.19 (security record.)
  • The specific records that the information technology system collects, stores, exchanges or analyzes.

Catalog Requirements

  1. Create a catalog of enterprise systems, containing:
    • Current system vendor
    • Current system product
    • System's purpose
    • A description of categories or types of data
    • The department that is the prime custodian of the data
    • The frequency that system data is collected
    • The frequency that system data is updated
  2. Make the catalog publicly available upon request
  3. Post the catalog in a prominent location on the agency’s website
  4. Update the catalog on a yearly basis (at a minimum)

The City of Riverside’s Enterprise System Catalog

Vendor Product System Purpose Modules Custodian Data Collection Frequency Data Update Frequency
AccelaPermits PlusPermits Plus - Permitting softwareBuilding and Safety Planning, Public Works Fire, RPU Water PermitsCommunity & Economic DevelopmentDailyDaily
AccelaGOEnforceCode EnforcementPermitting, Land management, InspectionsCommunity & Economic DevelopmentDailyDaily
Active NetworkActivenetClass/program registration software Class management and registration, facility rentalsPark and Rec/Community ServicesDailyDaily
AdobeEchoSignAdobe EchoSignDocument Signing, Web “Widget”Innovation & TechnologyDailyDaily
Airbus DS CommunicationsEverbridgeReverse 911 System for mass call out to public in emergenciesOutbound communications, emergency callingInnovation & TechnologyDailyWeekly
AssetWorksFleetFocus M5FleetFocus M5 - Fleet management systemFuel MasterGeneral ServicesDailyDaily
Avolve SoftwareProjectDoxElectronic Planning System for Plan Reviews (CEDD Building, CEDD Planning, RPU, Public Works, Parks, Fire)Electronic plan submissions and reviewCommunity & Economic DevelopmentDailyDaily
CGIPragmaCADMobile Workforce ManagementMobile Work Order ManagementRiverside Public UtilitiesDailyDaily
City of RiversideBids SystemBidder registration, subscription, and bid response tracking system (Inactive)Bid Management, Bidder Subscription and BiddingFinanceWeeklyWeekly
Comprise TechnologiesComprise POS, SMM, SAMPC Management, Payment System, Reporting, StatisticsPOS, SMM, SAMLibraryDailyDaily
Compulink Inc. LaserFicheEnterprise content management, document imagingLaserfiche Client, Laserfiche Scanning, Laserfiche Import Agent Laserfiche WebLink City ClerkDailyDaily
ComputronixPOSSE Land Management SystemeLicensing and permitting systemPermitting, Land managementCommunity & Economic DevelopmentDailyDaily
CoreLogicData Quick Info SystemsGIS Property DataProperty information & valuationInnovation & TechnologyMonthlyMonthly
Developed in-house based on Esri toolsCADMEGIS Enterprise SoftwareGIS mapping, Spatial analysisInnovation & TechnologyDailyDaily
EsriArcGIS OnlineEsri Cloud portal for data distribution, map services, feature services, and online applicationsGIS mapping, Spatial analysisInnovation & TechnologyWeeklyWeekly
EsriBusiness Analyst OnlineEsri SAAS product for economic development mapping and analysisGIS Mapping and AnalysisCommunity & Economic DevelopmentYearlyYearly
Granicus IncCommunications CloudBulk e-mailing/newsletters. Email service used to send large volumes of email messages to addresses outside of the City.Mass Email System, Board and CommissionInnovation & TechnologyDailyDaily
HDLHDL Prime Business LicensesHDL Prime Business LicensesBusiness licence notification & renewalFinanceDailyDaily
Innovative InterfacesPolarisLibrary Catalog, Online Reservations, etc.Catalog, Online ReservationsLibraryDailyDaily
MicrosoftMicrosoft ExchangeEmail SystemEmail, calendars, contacts, resource schedulingInnovation & TechnologyDailyDaily
MicrosoftSharePointEnterprise Content Management SystemIntranet, Project Management SystemInnovation & TechnologyDailyDaily
Moosepoint TechnologyMoosepointProperty Viewer - Geosmart product, on the internal and external property viewers, makes it easier to deploy map applications in ArcIMSGIS mapping, spatial analysisInnovation & TechnologyYearlyYearly
NeogovNeoGovRecruitment and City Jobs Website/GovernmentJobs.comOHC, InsightHuman ResourcesDailyDaily
Oracle CorpUtilities Work and Asset Management SystemUtilities Work and Asset Management and TrackingAsset, Service Request, Work Order, Requisition, Invoicing, Timecard Innovation & TechnologyDailyDaily
Oracle CorpSiebel CRM311 Customer Service System311 service request processingRiverside Public UtilitiesDailyDaily
Public EnginesCrimeReports.comCrime mapping software on City's websiteGIS crime mappingPoliceDailyDaily
Public Safety CorporationCryWolfFalse Alarm reporting systemBillingPoliceDailyDaily
QlessQLessThe queue management system that allows customers to wait in a virtual line rather than a physical line.Community & Economic DevelopmentDailyDaily
SalesforceChatterCustomer Relationship ManagementEnterprise Social NetworkCommunity & Economic DevelopmentDailyDaily
Schneider ElectricArcFM Utility mapping softwareGIS mapping and analysisInnovation & TechnologyDailyDaily
SelectronInteractive Voice Response (IVR) systemInteractive Voice Response (IVR) system for inspections scheduling and to check statusesInspection notification and schedulingFinanceDailyDaily
SouthTech Systems IncDisclosureDocsDisclosureDocs/eDisclosure softwareFPPC Form 700 Online City ClerkDailyDaily
SungardIntegrated Fund Accounting System (IFAS)Enterprise financial and employee management systemAccounts Payable, Accounts Receivable, General Ledger, Human Resources, Payroll, Budget FinanceDailyDaily
System InnovatorsiNovahCashiering softwareCashieringInnovation & TechnologyDailyDaily
Systems & SoftwareEnquesta CISPublic Utility Billing SystemBillingRiverside Public UtilitiesDailyDaily
TonidoFileCloudDropbox replacement, secure file sharingFile sharingInnovation & TechnologyDailyDaily
WebQA, Inc.GovQAPublic Information Request SoftwarePublic Information Request Web ApplicationCity ClerkDailyDaily
General Information
3900 Main St.
Riverside, CA 92522

Phone: (951) 826-5734

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